Security & Privacy

Safe purchase: Distance Selling Act

All products offered by Gomibo have a cooling-off period of 31 days. This means that the product can be returned within 31 days without giving any reason. In providing this service, Gomibo extends the statutory 14 day cooling-off period to 31 days! You can read all the terms and conditions for exchanging and cancelling on this page

Privacy and security

Your privacy and the safe processing of your personal data is very important to us. You of course want to order your mobile phone, tablet, and accessories without worrying about privacy and online security. Therefore, we would like to show you how we handle your personal data, in compliance with the General Data Protection Regulation (GDPR).

Who is responsible for your data?

Gomibo, part of MobielWerkt BV, is responsible for all personal data you leave with us. These are our details:

If you have any questions about privacy and security, you can always contact team privacy or the Data Protection Officer (FG) at privacy@gomibo.com. The Data Protection Officer (FG) of Gomibo is officially registered with the Dutch Personal Data Authority (AP).

What data do we store and why?

Gomibo collects personal data in various ways. Which data is collected depends on what you do on our website: do you visit the website without placing an order or do you order something from us? What exactly you order also has an influence on this. We would like to explain which data of yours we process.

• Order details

  We of course need to know who you are when you place an order with us. That way we can help you in the best possible way. That is why we ask for your gender, date of birth, initials, and surname. For the delivery of your order, we also need your address. Together with your initials, surname, order number, and track & trace code we will send this to the parcel delivery company.

  We will send you updates about your order via email, and sometimes via text message. We will need your email address for this. We will also send you invoices and information about the products you have purchased. After you've placed your order, we'll sometimes ask you what you think of us, usually by email and sometimes via phone. Because your feedback helps us to keep improving ourselves!

• Payment

  The payment of your order is always done via a secure payment environment. The linking of your payment to your order is also done via a secure environment. In the case of a credit card payment, we send your details from our secure payment environment directly to the payment processors.

• Details of your products

  When you buy a product from us, we store its IMEI and EAN number. The IMEI number is a unique code which is linked to your specific product. The EAN number is a number that is linked to the type of product that you have bought from us. In this way we can be sure that you actually get what you ordered from us.

• Service messages

  We like to keep you informed about your order by post, email, phone, or text. Sometimes we'll send you service messages about tips and tricks, security updates, and information. Would you like to stop receiving these service messages? Then update your mail preferences.

• Newsletter

  You will receive our newsletter by email. Of course, you will only receive it if you have given us your explicit permission to do so. Do you no longer wish to receive our newsletter? Then you can unsubscribe by clicking on the "unsubscribe" button at the bottom of the newsletter, or notify our customer service.

• Offline and online recognition

  For your, and our safety, we make and store camera images in our stores. Online, this is different. If you use the Gomibo app, we store the usage data of your phone, such as the number of call minutes, text messages, and MB’s, so we can give you the best phone advice. We also use tracking pixels. This enables us to offer you a personalised shopping experience, tailored to your preferences.

  When you visit our website, we store your IP address, click data and cookies. You can easily manage your cookie preferences in your internet browser. You can manage the cookie preferences of the main web browsers via the links below:

  Chrome Browser

  Internet Explorer

  Mozilla Firefox

  Safari

  Technically necessary cookies
  When you visit our website or app, we only use technically necessary cookies to make our website and app more user-friendly, effective and secure. By using these cookies, we can ensure the optimal and user-friendly functioning of our website and app.

  Google Analytics
  For the analysis of our website and apps, we use the web analytics service Google Analytics from Google Ireland Limited. Amongst other things, we collect your IP address, the date and time of your visit to our website or app, click path, information about your browser, information about your device, the pages visited, affiliate links, location data, and purchasing activities. We use this information to continuously improve our website and app to ensure the best user experience. Google Analytics uses cookies, the web memory in your browser and tracking pixels to collect this information. All data collected is stored by Google in the USA. In doing so, Google relies on standard contractual clauses as appropriate guarantees for the protection of personal data.

  Google Ads Conversion-tracking
  For online advertising and measuring conversion on our website and in our app, we use the Google Ads service provided by Google Ireland Limited. When you click on our advertisement in your web browser provided by Google, a conversion measurement cookie is automatically stored in your internet browser. These cookies are stored for a limited time and do not contain any personal data. By placing a cookie, we and Google will know whether you have clicked on an advertisement and we will be able to address you personally and specifically on our website and in our app based on advertisements. We also use cookies with the remarketing or similar targeting function of Google Ireland Limited. We use these cookies to analyse your behaviour on our website and interest in certain products or services so that we can display personalised advertisements. No personal data is processed with this targeting functionality. This data may be processed by Google in the United States. You can find more information in the privacy statement of Google and Google Ads.

  Google Plug-ins
  On some sections of our website and app, we use the GoogleMaps and Youtube plug-ins provided by Google Ireland Limited. We use GoogleMaps to show the location of our shops, for example, so that you can easily find our shop on the high street. We use Youtube in an iFrame on our website and apps to show informative videos about products and tips and tricks. Google may set cookies for both services and the data may be transferred to the USA. You can find more information in the privacy statement of Google and Youtube.

• Payment service

  If you pay for your order with the payment service PayPal, then the PayPal privacy statement also applies to your order. You can find PayPal's privacy statement here: Privacy statement PayPal

• Customer service

  When you contact our customer service, we want to help you in the best possible way. For this reason, we store the email conversations you have with our customer service staff. It is also possible that telephone conversations are recorded for training purposes. We always tell you this before the telephone call. Sometimes we will ask you to provide us with specific personal information during an email or phone call. We ask these questions to verify that you are actually the customer associated with the order you are requesting. We also make notes of our contact so that we know exactly what was discussed if you contact us again.

• Returns & repairs

  Do you want to exchange or cancel, or do you have a defective product? We are here to help! Before you send your device back, it is important to make a backup and restore it to its factory settings (aka: reset). This is necessary in order to process it, and it also deletes any personal data on your device.

  You are responsible for resetting your device. If you do not do this or if it fails, the data will still be deleted from your device, if possible. In addition, you agree that your data may be forwarded to, for example, a repair shop.

  Repairs are carried out by specialised repair companies. Is your device, or a part thereof, replaced by a new one? Your old phone or its part will be carefully destroyed or recycled by the repair company.

How do we handle the sharing and storage of your personal data?

• Sharing personal data

  Your privacy is very important to us. Therefore, we only share certain or specific personal data with partners and third parties if this is really necessary, for example, because it is required for your order. We never sell your data to third parties.

  To ensure this, we have signed a processing agreement with all parties with whom we share your personal details. This is a contract in which clear agreements are made about who is responsible for which data. There are various parties with whom we share your personal data, to ensure that your order is delivered within 24 hours and we can offer you the best service:

  • The processor of payment details;
  • The parcel delivery company;
  • The processor of communication data (such as telephony, text, and email);
  • (Online) marketing mediums;
  • Recruitment mediums;
  • Administration processors;
  • If applicable: the insurer;
  • If applicable: the repair company.

  Most parties are based in the European Union and are subject to the General Data Protection Regulation. In some cases, we also share certain data with partners who are based in the United States of America (USA) and are active participants in the EU-US Privacy Shield.

• Retention of personal data

  We do not keep your personal data longer than necessary. In some cases, we need your personal data to detect fraud or illegal activities. In these cases, we have a legal obligation to share this personal data with the police, the judiciary, or the public prosecutor when we receive a request. In addition, we have a fiscal responsibility to the tax authorities. This means that we keep your personal data for legitimate, legal, and commercial reasons in order to deliver the products and services you have ordered and to provide you with a service that is as safe and reliable as possible.

  Would you like us to change your privacy preferences? Please contact: Team Privacy

• Security of your personal data

  We always ensure the best information security. Our website has a secure connection (recognisable by "https" in the address bar). In addition, our website has the COMODO Secure^TM RSA certificates. Moreover, we always use the best security software, so that your personal data is stored as securely as possible. This happens on our own servers in the Netherlands.

  We check and monitor all our employees, who has access to which data, and we keep a record of who has viewed which personal data. This way, we always know what happens to your personal data. Also, all employees of Gomibo have a Certificate of Good Conduct (VOG), so we can be sure that everyone handles your personal data safely.

• Your rights concerning your data

  As a customer of Gomibo, you may of course always submit a request for the inspection, rectification, data transferability, or removal of your personal data from our database. You can do this with our customer service. We ask you to verify that it is you, so that we do not simply share your details with someone else.

• Deleting your data

  Of course you can delete your data if you want to. This means that you are no longer a customer of Gomibo, and that your warranty will expire. This is because we will then delete all your data and no longer know whether you have ordered a particular product from us. Your request will be processed by our customer service within 15 working days.

  Would you like to stop receiving our newsletter? Then you can easily unsubscribe at the bottom of the newsletter.

• Questions and comments

  If you have any questions or comments about privacy and security, you can always contact our customer service. For further questions or complaints you can contact the Dutch Data Protection Authority or the National Ombudsman.

Download as PDF.

General Terms and Conditions

You can read the General Terms and Conditions of Gomibo on this page.

Disclaimer

Gomibo uses clear general terms and conditions. When visiting our website, a disclaimer applies.